BUSINESS ACTIVITY:
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Goal: describes how a Customer complaint is solved.

Actors: Sales Rep
	Customer
	Accountant System
	Inventory System

Preconditions:

Trigger Condition:

Success End Condition:

Failed End Condition:

Postcondition:

PRIMARY SCENARIO
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1. The Sales Rep retrives the order using the Find Order business
   activity.

2. The Sales Rep identifies the subject of complaint:
	a) wrong item;
	b) order incomplete;
	c) bad quality;
	d) bill contest;
	d) shippment dealy;
	e) shippment damage;
	c) other.

3. The Sales Rep adds the complaint to the order.

4. The Sales Rep tries to solve the complaint.

5. The business activity ends.

SECONDARY SCENARIOS
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RELATED INFORMATION
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Priority:

Performance Target:

Frequency:

SCHEDULE 
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Due Date: 




