BUSINESS ACTIVITY: Handle Customer Request
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Goal: 	describes the process of handling a customer call.

Actors:	Sales Rep
        Customer
	
Preconditions:	the Sales Rep is logged into the system and waiting for 
                a call.

Trigger Condition: the Customer calls.

Success End Condition: the call ends.

Failed End Condition: none

Postcondition: the Sales Rep waits for another call.

PRIMARY SCENARIO
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1. The Sales Rep welcomes the Customer.

2. While the customer has a request:
   2.1. The Sales Rep identifies the requested service;
   2.2. The Sales Rep performs the requested business activity:
	a) take a new Order;
	b) get the status of an existing Order;
	c) cancel an existing Order;
	d) solve a complaint about an existing Order;
	e) answer to a special Customer demand;
	f) present the products.
end

3. The Sales Rep thanks the Customer.

4. The business activity ends.

SECONDARY SCENARIOS
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- Wrong number, no request.

RELATED INFORMATION
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Priority: top

Performance Target: 20 minutes

Frequency: 15/day

SCHEDULE 
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Due Date: version 1.0




